Return & Exchange Policy – Trivah Jewels

At Trivah Jewels, every piece is carefully inspected and securely packed before dispatch. As our jewellery is a delicate and hygienic product, we do not accept returns for change of mind, styling preference, or personal reasons.

However, we support exchanges or replacements in genuine cases.

Eligible Cases for Exchange / Replacement

You may request an exchange or replacement only if:

• You received a damaged product
• You received the wrong product
• An item is missing from your order

Exchange Request Time Limit

All exchange or replacement requests must be raised within 24–48 hours of delivery.

Requests made after this time frame will not be accepted under any circumstances.

Mandatory Unboxing Video (Compulsory)

To process any exchange or replacement request, an uncut and unedited unboxing video is mandatory.

The video must clearly show:

• The sealed outer package
• The shipping label
• The complete unboxing process
• The issue clearly visible

If a proper unboxing video is not provided, the request will be rejected.

No Refund Policy

We do not offer monetary refunds.

If your case qualifies under our policy, we will provide one of the following:

• Replacement of the same product
• Exchange (subject to availability)
• Store credit / coupon code (as applicable)

Not Eligible for Exchange

Exchange or replacement will not be approved if:

• The issue is reported after 48 hours
• No valid unboxing video is shared
• The product appears used, worn, altered, or tampered with
• Damage is caused due to water, perfume, sweat, mishandling, or improper storage

How to Raise a Request

To request an exchange or replacement, email us at:

support@trivahjewels.com

Include:

• Your order number
• Unboxing video
• Clear images of the issue
• Brief description of the problem

Our team will review and respond within 24–48 business hours.